Last Updated: September 17, 2026
Thank you for shopping with JESKA. We want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return, replacement, or refund subject to the terms mentioned below.
1. Return Eligibility
Products purchased from JESKA.in may be eligible for return or replacement within 7 days of delivery, provided that:
- The product is unused and in its original condition.
- The product is returned with its original packaging, tags, labels, accessories, manuals, and invoices, wherever applicable.
- The product has not been damaged, altered, washed, used, or tampered with by the customer.
- The product is not marked as “Non-Returnable” on the product page.
- The return request is raised within the applicable return period.
Certain products may have different return conditions. Please check the product description before placing your order.
2. Damaged, Defective or Wrong Product
If you receive:
- A damaged product
- A defective product
- A wrong product
- A missing item or accessory
please contact us as soon as possible after delivery.
For such cases, we may request photographs or videos of the product, packaging, shipping label, or other relevant information to verify the issue.
After verification, JESKA may offer a replacement, exchange, or refund, depending on product availability and the circumstances of the case.
3. How to Request a Return
To request a return, please contact our customer support through the contact details provided on JESKA.in.
Please include:
- Order ID
- Registered name and mobile number
- Product name
- Reason for return
- Photos/videos, if the product is damaged, defective, or incorrect
Our support team will review your request and provide further instructions.
4. Return Inspection
Once the returned product is received, it may be inspected to verify that it meets our return conditions.
If the product does not meet the return requirements, JESKA reserves the right to reject the return request.
Products returned without prior approval or without following the provided return instructions may not be accepted.
5. Refund Policy
Once your return is approved and the returned product passes inspection, the eligible refund will be processed.
For prepaid orders, the refund will generally be made to the original payment method used for the purchase.
For Cash on Delivery (COD) orders, JESKA may request valid bank account or other payment details required to process the refund.
The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.
6. Shipping Charges
Shipping and delivery charges, where applicable, may be non-refundable unless the return is due to a wrong, damaged, defective, or incorrect product attributable to JESKA or its delivery process.
Any applicable return shipping charges will be communicated to the customer before processing the return.
7. Non-Returnable Products
Some products may not be eligible for return due to their nature, hygiene requirements, customization, or other product-specific conditions.
Products marked as “Non-Returnable” on their respective product pages cannot be returned except where the product is damaged, defective, incorrect, or otherwise covered by applicable consumer rights.
8. Cancellation of Orders
Orders may be cancelled before they are shipped, subject to the order status and our ability to process the cancellation.
Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after delivery.
9. Exchange / Replacement
Where applicable, JESKA may provide a replacement or exchange instead of a refund, subject to:
- Product availability
- Return eligibility
- Verification of the reported issue
- Product-specific return conditions
If the replacement product is unavailable, an eligible refund may be offered.
10. Refund Delays
If your refund has been approved but you have not received it within the expected processing time, please first check your bank account or payment statement.
If the refund is still not reflected, contact our customer support with your Order ID and refund details, and we will assist you.
11. Important Conditions
JESKA reserves the right to reject a return, replacement, or refund request if:
- The return request is submitted after the applicable return period.
- The product shows signs of use, damage, alteration, or misuse.
- Original packaging, tags, accessories, or other required items are missing.
- The product does not match the item originally shipped by JESKA.
- The return request does not satisfy the applicable product-specific conditions.
12. Contact Us
For questions regarding returns, replacements, or refunds, please contact our customer support.
Website: JESKA.in
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Customer Support Number]
Business Address: [Your Business Address]
We reserve the right to update or modify this Refund and Returns Policy from time to time. Any changes will be published on this page with the updated date.
Thank you for shopping with JESKA. ❤️